Thank you for shopping at Luminestella Store. We value our customers and are commited to ensuring your satisfaction with every purchase. We understand the challenges of online shopping and are committed to providing excellent service so you can enjoy your shopping experience with confidence.

1. Replacement Eligibility:

• In the rare event of receiving a dysfunctional product, we offer prompt replacements as our first course of action. Should you receive another dysfunctional item upon replacement, we will provide a full refund to rectify the situation. Please note that refunds or replacements are not offered for general dissatisfaction with the product.

2. Dysfunctional Item:

• If your product arrives dysfunctional, please contact us within 14 days of receiving your order.
• To initiate a refund or replacement, please provide clear photos or videos showing the damage, along with your order details.

3. Refund Process:

• Refunds will be processed within 14 days of receiving your request and verifying eligibility.
• The time taken for refunds to reflect in your account may vary depending on your payment provider.

4. Contact Us:

• We value your feedback, questions, and concerns.
• Please feel free to reach us via email at contact.luminestella@gmail.com or through our website's contact form.
• Your feedback is important to us as we continuously strive to improve our service.

Thank you for choosing Luminestella Store. We appreciate your trust and support.